Difference between revisions of "Market offering"
| (20 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
| − | [[File:Product.png|400px|thumb|right|[[ | + | [[File:Product.png|400px|thumb|right|[[Marketable]]]]In [[marketing]], a [[market offering]] (alternatively known as [[seller offering]] and [[market offer]]; hereinafter, the ''Offering'') is the [[marketable]] that a [[seller]] offers to be exchanged into the marketplace. The ''Offering'' of [[service]]s is also called [[service offering]]. |
| + | |||
| + | ==Definitions== | ||
| + | According to the [[ITIL Foundation 4e by Axelos]], | ||
| + | :'''[[Service offering]]'''. A formal description of one or more [[service]]s, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions. | ||
| + | |||
| + | ==Components== | ||
| + | :''Main wikipage: [[Marketable]]'' | ||
| + | |||
| + | The ''Offerings'' include: | ||
| + | #Benefits of a [[market exchangeable]] for action, hire, or sale; | ||
| + | #Accessibility and affordability of those benefits; as well as | ||
| + | #Communication of the benefits, accessibility and affordability to their prospective customer. | ||
| + | |||
| + | ===Exchangeable=== | ||
| + | :''Main wikipage: [[Market exchangeable]]'' | ||
| + | |||
| + | The ''Offering'' must include at least one [[market exchangeable]], but the ''Offering'' is more than just the ''marketable''. All the elements of the ''Offering'' are known as [[marketable]]. | ||
*[[Customer-value hierarchy]]. Five product levels that must be addressed by marketers in planning a [[market offering]]: core benefit; basic product; expected product; augmented product; and potential product. | *[[Customer-value hierarchy]]. Five product levels that must be addressed by marketers in planning a [[market offering]]: core benefit; basic product; expected product; augmented product; and potential product. | ||
| + | |||
| + | ==Targeting== | ||
| + | |||
| + | ===Potential market=== | ||
| + | *[[Potential market]]. The set of consumers who profess a sufficient level of interest in a [[market offering|market offer]]. | ||
| + | |||
| + | ===Flexible=== | ||
| + | :''Main wikipage: [[Flexible market offering]]'' | ||
| + | |||
*[[Flexible market offering]]. | *[[Flexible market offering]]. | ||
# A naked solution containing the product and service elements that all segment members value, and | # A naked solution containing the product and service elements that all segment members value, and | ||
# Discretionary options that some segment members value. | # Discretionary options that some segment members value. | ||
| − | + | ||
| + | ==Benefits vs costs== | ||
| + | ===Customer benefit=== | ||
| + | :''Main wikipage: [[Total customer benefit]]'' | ||
*[[Total customer benefit]]. The perceived monetary value of the bundle of economic, functional, and psychological benefits customers expect from a given [[market offering]] because of the product, service, people, and image. | *[[Total customer benefit]]. The perceived monetary value of the bundle of economic, functional, and psychological benefits customers expect from a given [[market offering]] because of the product, service, people, and image. | ||
| + | |||
| + | ===Customer cost=== | ||
| + | :''Main wikipage: [[Total customer cost]]'' | ||
*[[Total customer cost]]. The bundle of costs customers expect to incur in evaluating, obtaining, using, and disposing of the given [[market offering]], including monetary, time, energy, and psychic costs. | *[[Total customer cost]]. The bundle of costs customers expect to incur in evaluating, obtaining, using, and disposing of the given [[market offering]], including monetary, time, energy, and psychic costs. | ||
| + | |||
| + | [[Category: Articles]][[Category: Information Technology]] | ||
Latest revision as of 01:52, 10 June 2023
In marketing, a market offering (alternatively known as seller offering and market offer; hereinafter, the Offering) is the marketable that a seller offers to be exchanged into the marketplace. The Offering of services is also called service offering.
Contents
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service offering. A formal description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions.
Components
- Main wikipage: Marketable
The Offerings include:
- Benefits of a market exchangeable for action, hire, or sale;
- Accessibility and affordability of those benefits; as well as
- Communication of the benefits, accessibility and affordability to their prospective customer.
Exchangeable
- Main wikipage: Market exchangeable
The Offering must include at least one market exchangeable, but the Offering is more than just the marketable. All the elements of the Offering are known as marketable.
- Customer-value hierarchy. Five product levels that must be addressed by marketers in planning a market offering: core benefit; basic product; expected product; augmented product; and potential product.
Targeting
Potential market
- Potential market. The set of consumers who profess a sufficient level of interest in a market offer.
Flexible
- Main wikipage: Flexible market offering
- A naked solution containing the product and service elements that all segment members value, and
- Discretionary options that some segment members value.
Benefits vs costs
Customer benefit
- Main wikipage: Total customer benefit
- Total customer benefit. The perceived monetary value of the bundle of economic, functional, and psychological benefits customers expect from a given market offering because of the product, service, people, and image.
Customer cost
- Main wikipage: Total customer cost
- Total customer cost. The bundle of costs customers expect to incur in evaluating, obtaining, using, and disposing of the given market offering, including monetary, time, energy, and psychic costs.
