CNMCyber Office Hours

CNMCyber Office Hours (hereinafter, the Series) is the series of CNMCyber office hours (hereinafter, the Events), which are CNMCyber events that those members of CNMCyber Team who seek for data (hereinafter, the Interviewers) initiate to gather data from those members of CNMCyber Team who hold the sought data and make decisions about that (hereinafter, the Interviewees).

Using the Series, incumbents of CNMCyber jobs collect requirements from staffers of CNMCyber Office and/or CNMCyber Customer. The requirements gathered during office hours should lead to the creation and development of relevant wiki pages.

Organizing

Scheduling

The Events are scheduled per request. When the Interviewer requests the Interviewee to respond to the questions, the Interviewer indicates his or her preferred timing, if any. The Interviewee chooses to answer those questions with or without the Interviewer.

Potential interviewees are required to indicate their availability in advance. For instance the customer (Gary) is available on Wednesdays and Thursdays from 10am EDT to 2pm EDT.

If an interviewer has pressing inquiries, they should forward those questions to the interviewee, who will then record a video response in their own available time.

Participants

The Interviewee organizes the Event. He or she may or may not invite the Interviewer or anyone else to join the Event as another speaker and/or host the Event. The other guests have opportunities to ask questions and provide the speakers with their comments via chat of the Event's stream.

Outreach channels

Regarding the announcement and communication Channels,

1. • When it is launched, CNM Social Office hours channel;
   • The CNMCyber Meetup group; Participants who join through the meetup group will receive prior notification that they will participate in the event via live streaming. If they wish to participate as members, they must attend the CNMCyber Welcome session as a prerequisite.

Standing operating procedures

To organize the event, you need to follow SOP at CNMCyber event and:

1. Contact CNMCyber Customer or a member of CNMCyber Team from whom he/she wishes to collect requirements from.

2. Schedule the event on CNM Social, providing the link to the event.

4. Create a script stating the key points that were discussed in the office hours event.

Scope

The scope of a project plays a critical role in understanding and defining the specific requirements and objectives of a project. During office hours, the primary focus is to gather essential information about what needs to be achieved through each project. This information gathering process directly influences the scope of the project.

During office hours event, the following needs to be determined;

• Project Boundaries: Office hours allow project custome/stakeholders to identify the boundaries of the project. This involves clarifying what will be included in the project's deliverables and what will be excluded.
• Define deliverables and objectives: During office hour both the contractor and the customer are expected to have a shared understanding of a clear and well-defined deliverables of what will be accomplished upon project completion.

See also

• https://leanb2bbook.com/blog/customer-insights-from-customer-interviews/
• https://www.oberlo.com/blog/customer-interviews