Difference between revisions of "De-escalating"

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==Related lectures==
 
==Related lectures==
*[[Social Rationale Quarter]].  
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*[[Relationship Management Quarter]].  
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==See also==
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*https://dzone.com/articles/how-to-work-with-difficult-people-without-losing-y
  
 
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[[Category: Septem Artes Administrativi]][[Category: Articles]]

Latest revision as of 18:50, 13 January 2020

De-escalating is decreasing the conflict in extent, volume, or scope especially through (a) active listening, (b) smoothing, and (c) conflict-solving techniques.

  • Smoothing. Emphasizing common interests and areas of agreement between the conflicting parties while playing down differences in order to ease the tensions.

Related lectures

See also