Difference between revisions of "De-escalating"
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==Related lectures== | ==Related lectures== | ||
*[[Relationship Management Quarter]]. | *[[Relationship Management Quarter]]. | ||
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| + | ==See also== | ||
| + | *https://dzone.com/articles/how-to-work-with-difficult-people-without-losing-y | ||
[[Category: Septem Artes Administrativi]][[Category: Articles]] | [[Category: Septem Artes Administrativi]][[Category: Articles]] | ||
Latest revision as of 18:50, 13 January 2020
De-escalating is decreasing the conflict in extent, volume, or scope especially through (a) active listening, (b) smoothing, and (c) conflict-solving techniques.
- Smoothing. Emphasizing common interests and areas of agreement between the conflicting parties while playing down differences in order to ease the tensions.
