Difference between revisions of "Service transaction analysis"
(Created page with "Service transaction analysis (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of qual...") |
|||
| Line 1: | Line 1: | ||
| − | [[Service transaction analysis]] (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement. | + | [[Service transaction analysis]] (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement.. |
==Definition== | ==Definition== | ||
According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
| − | :[[Service transaction analysis]] (sTa). A process for understanding how a firm interacts with customers. For customer service improvement | + | :[[Service transaction analysis]] (sTa). A process for understanding how a firm interacts with customers. For customer service improvement. |
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Latest revision as of 07:02, 7 June 2020
Service transaction analysis (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement..
Definition
According to Managing Quality by Foster (6th edition),
- Service transaction analysis (sTa). A process for understanding how a firm interacts with customers. For customer service improvement.
