Difference between revisions of "Cultural needs"
(Created page with "Cultural needs is the portion of customer needs, especially of internal customers, beyond products and processes that are instead related to preservation of status, job se...") |
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==Definition== | ==Definition== | ||
| − | According to [[ | + | According to [[Juran's Quality Handbook by Defeo (7th edition)]], |
:[[Cultural needs]]. The portion of customer needs, especially of internal customers, beyond products and processes that are instead related to preservation of status, job security, self-respect, respect of others, continuity of habit patterns, and still other elements of what is broadly called the cultural pattern. These seldom are stated openly. | :[[Cultural needs]]. The portion of customer needs, especially of internal customers, beyond products and processes that are instead related to preservation of status, job security, self-respect, respect of others, continuity of habit patterns, and still other elements of what is broadly called the cultural pattern. These seldom are stated openly. | ||
| − | [[Category: | + | [[Category: Quality Management]][[Category: Articles]] |
Latest revision as of 16:18, 3 July 2020
Cultural needs is the portion of customer needs, especially of internal customers, beyond products and processes that are instead related to preservation of status, job security, self-respect, respect of others, continuity of habit patterns, and still other elements of what is broadly called the cultural pattern. These seldom are stated openly.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Cultural needs. The portion of customer needs, especially of internal customers, beyond products and processes that are instead related to preservation of status, job security, self-respect, respect of others, continuity of habit patterns, and still other elements of what is broadly called the cultural pattern. These seldom are stated openly.
