Difference between revisions of "Customer service"
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==Definition== | ==Definition== | ||
| − | According to [[ | + | According to [[Juran's Quality Handbook by Defeo (7th edition)]], |
:[[Customer service]]. Activities related to enhancing the customer experience, including such pursuits as observation of use of the product to discover the hazards inherent during use (and misuse); feeding the information back to all concerned; providing training and warnings to users. | :[[Customer service]]. Activities related to enhancing the customer experience, including such pursuits as observation of use of the product to discover the hazards inherent during use (and misuse); feeding the information back to all concerned; providing training and warnings to users. | ||
| − | [[Category: | + | [[Category: Quality Management]][[Category: Articles]] |
Revision as of 16:19, 3 July 2020
Customer service is activities related to enhancing the customer experience, including such pursuits as observation of use of the product to discover the hazards inherent during use (and misuse); feeding the information back to all concerned; providing training and warnings to users.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Customer service. Activities related to enhancing the customer experience, including such pursuits as observation of use of the product to discover the hazards inherent during use (and misuse); feeding the information back to all concerned; providing training and warnings to users.
