Difference between revisions of "Controlling communication"
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Latest revision as of 16:25, 10 July 2020
Controlling communication is messages in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction.
Definition
According to Looking Out, Looking In by Adler, Proctor (15th edition),
- Controlling communication. Messages in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction.
