Difference between revisions of "Total Quality Management"
| (One intermediate revision by the same user not shown) | |||
| Line 6: | Line 6: | ||
According to the [[Strategic Management by Parnell (4th edition)]], | According to the [[Strategic Management by Parnell (4th edition)]], | ||
:[[Total Quality Management]] ([[TQM]]). A broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through the eyes of the customer. | :[[Total Quality Management]] ([[TQM]]). A broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through the eyes of the customer. | ||
| + | According to [[Managerial Accounting by Braun, Tietz (5th edition)]], | ||
| + | :[[Total Quality Management]] ([[TOM]]). A management philosophy of delighting customers with superior products and services by continually setting higher goals and improving the performance of every business function. | ||
| + | According to the [[ASME EMBOK]], | ||
| + | :[[Total Quality Management]]. A management approach to long-term quality improvement by including the entire organization in the improvement process. | ||
| − | [[Category: Strategic Management]][[Category: Articles]] | + | [[Category: Strategic Management]][[Category: Articles]][[Category: Accounting]][[Category: Management]] |
Latest revision as of 10:24, 18 July 2020
Total Quality Management (TQM) are emphasises the need for the whole company to manage quality at every stage of the company.
Definitions
According to the Corporate Strategy by Lynch (4th edition),
- Total Quality Management (TQM). Emphasises the need for the whole company to manage quality at every stage of the company.
According to the Strategic Management by Parnell (4th edition),
- Total Quality Management (TQM). A broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through the eyes of the customer.
According to Managerial Accounting by Braun, Tietz (5th edition),
- Total Quality Management (TOM). A management philosophy of delighting customers with superior products and services by continually setting higher goals and improving the performance of every business function.
According to the ASME EMBOK,
- Total Quality Management. A management approach to long-term quality improvement by including the entire organization in the improvement process.
