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| | :[[Mean time between failures]] ([[MTBF]]). A metric of how frequently a service or other configuration item fails. | | :[[Mean time between failures]] ([[MTBF]]). A metric of how frequently a service or other configuration item fails. |
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| − | [[Category: Information Technology]] | + | [[Category: Information Technology]][[Category: Quality Management]][[Category: Articles]][[Category: Quality Management]] |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Metric]]. A measurement or calculation that is monitored or reported for management and improvement.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Minimum viable product]] ([[MVP]]). A product with just enough features to satisfy early customers, and to provide feedback for future product development.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Mission statement]]. A short but complete description of the overall purpose and intentions of an organization. It states what is to be achieved, but not how this should be done.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Model]]. A representation of a system, practice, process, service, or other entity that is used to understand and predict its behaviour and relationships.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Modelling]]. The activity of creating, maintaining, and utilizing models.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Monitoring]]. Repeated observation of a system, practice, process, service, or other entity to detect events and to ensure that the current status is known.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Operation]]. The routine running and management of an activity, product, service, or other configuration item.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Organization]]. A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Outcome]]. A result for a stakeholder enabled by one or more outputs.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Outsourcing]]. The process of having external suppliers provide products and services that were previously provided internally.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Partnership]]. A relationship between two organizations that involves working closely together to achieve common goals and objectives.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Performance]]. A measure of what is achieved or delivered by a system, person, team, practice, or service.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Plan]]. The value chain activity that ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Policy]]. Formally documented management expectations and intentions, used to direct decisions and activities.
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| − | [[Category: Quality Management]][[Category: Articles]][[Category: Quality Management]] | |
