Difference between revisions of "Service-level agreement"
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| − | A [[service level agreement]] (also known by its acronym, [[SLA]]; alternatively spelled [[service | + | A [[service level agreement]] (also known by its acronym, [[SLA]]; alternatively spelled [[service level agreement]]; hereinafter, ''SLA'') is a documented [[agreement]] between a [[service provider]] and a [[customer]] that identifies both services required and the expected level of service. |
Revision as of 17:56, 11 December 2020
A service level agreement (also known by its acronym, SLA; alternatively spelled service level agreement; hereinafter, SLA) is a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service level agreement (SLA). A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
