Difference between revisions of "Call centre"
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| − | [[ | + | A [[call centre]] (alternatively known as a [[contact centre]]) is an organization or business unit that handles large numbers of incoming and outgoing calls and other interactions. |
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| + | ==Definitions== | ||
| + | According to the [[ITIL Foundation 4e by Axelos]], | ||
| + | :[[Call centre|Call]]/'''[[contact centre]]'''. An organization or business unit that handles large numbers of incoming and outgoing calls and other interactions. | ||
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| + | [[Category: Articles]][[Category: Information Technology]] | ||
Latest revision as of 11:14, 12 December 2020
A call centre (alternatively known as a contact centre) is an organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Call/contact centre. An organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.
