Difference between revisions of "Service request management practice"
(Created page with "Service request management practice is the practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effecti...") |
|||
| Line 1: | Line 1: | ||
| − | [[Service request management practice]] is the practice | + | [[Service request management practice]] (hereinafter, the ''Practice'') is the [[practice]] to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This ''Practice'' is a part of the [[ITIL practices]]. |
Revision as of 18:19, 28 December 2020
Service request management practice (hereinafter, the Practice) is the practice to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request management practice. The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
