Difference between revisions of "Emotional labor"
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Latest revision as of 15:31, 4 January 2019
Emotional labor is a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Emotional labor. A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.
