Difference between revisions of "Gap analysis"

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(Created page with "Gap analysis is a term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is...")
 
 
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According to [[Managing Quality by Foster (6th edition)]],
 
According to [[Managing Quality by Foster (6th edition)]],
 
:[[Gap analysis]]. A term associated with the [[SERVQUAL]] survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.
 
:[[Gap analysis]]. A term associated with the [[SERVQUAL]] survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.
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According to the [[BABOK Guide|BABOK Guide (3rd edition)]],
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:[[Gap analysis]]. A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.
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According to the [[HRBoK Guide]],
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:[[Gap analysis]]. A technique used to compare the current state with the future desired state. An analysis process that helps organizations or people compare their actual performance with their potential performance.
  
  
[[Category: Quality Management]][[Category: Articles]]
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[[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]]

Latest revision as of 19:11, 19 July 2020

Gap analysis is a term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.

Definition

According to Managing Quality by Foster (6th edition),

Gap analysis. A term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.

According to the BABOK Guide (3rd edition),

Gap analysis. A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.

According to the HRBoK Guide,

Gap analysis. A technique used to compare the current state with the future desired state. An analysis process that helps organizations or people compare their actual performance with their potential performance.