Difference between revisions of "Voice of the customer"
(→Definition) |
|||
| Line 4: | Line 4: | ||
According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
:[[Voice of the customer]]. A term that refers to the wants, opinions, perceptions, and desires of the [[customer]]. | :[[Voice of the customer]]. A term that refers to the wants, opinions, perceptions, and desires of the [[customer]]. | ||
| − | |||
| − | |||
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Latest revision as of 23:49, 17 June 2020
Voice of the customer is a term that refers to the wants, opinions, perceptions, and desires of the customer.
Definition
According to Managing Quality by Foster (6th edition),
- Voice of the customer. A term that refers to the wants, opinions, perceptions, and desires of the customer.
