Difference between revisions of "Cost of poor quality"
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| − | [[Cost of poor quality]] (also known by its acronym, [[COPQ]], as well as [[failure cost]], [[costs of non-conformance]], or [[costs of failure of conformance]]; hereinafter, | + | [[Cost of poor quality]] (also known by its acronym, [[COPQ]], as well as [[failure cost]], [[costs of non-conformance]], or [[costs of failure of conformance]]; hereinafter, ''COPQ'') is the [[cost of quality]] that occurs because of failures or, in other words, of failure of keeping produced [[market exchangeable]]s defect-free. |
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===Term=== | ===Term=== | ||
| − | :[[Joseph Juran]] pioneered the study of | + | :[[Joseph Juran]] pioneered the study of ''COPQ'' and coined the term, ''cost of poor quality''. |
==Structure== | ==Structure== | ||
| − | + | ''COPQ'' includes tangible and intangible internal (i.e. before the marketable reaches the [[customer]]) and external (i.e. after the ''marketable'' reaches the ''customer'') expenses. | |
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Latest revision as of 16:18, 5 May 2023
Cost of poor quality (also known by its acronym, COPQ, as well as failure cost, costs of non-conformance, or costs of failure of conformance; hereinafter, COPQ) is the cost of quality that occurs because of failures or, in other words, of failure of keeping produced market exchangeables defect-free.
Contents
Trivia
Definitions
According to Juran's Quality Handbook by Defeo (7th edition),
- Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
Term
- Joseph Juran pioneered the study of COPQ and coined the term, cost of poor quality.
Structure
COPQ includes tangible and intangible internal (i.e. before the marketable reaches the customer) and external (i.e. after the marketable reaches the customer) expenses.
