Difference between revisions of "Change"
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According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Change]]. The addition, modification, or removal of anything that could have a direct or indirect effect on services. | :[[Change]]. The addition, modification, or removal of anything that could have a direct or indirect effect on services. | ||
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| + | ==Types== | ||
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| + | ===Standard=== | ||
| + | :''Main wikipage: [[Standard change]]'' | ||
| + | |||
| + | :[[Standard change]]s are pre-authorized and, therefore, should be implemented without additional authorization. | ||
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| + | ===Normal=== | ||
| + | :''Main wikipage: [[Normal change]]'' | ||
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| + | :[[Normal change]]s are not pre-authorized; depending on the change control structure, their authorization may be based on change type. They may be either low-risk, when someone who can make rapid decisions, or major. | ||
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| + | ===Emergency=== | ||
| + | :''Main wikipage: [[Emergency change]]'' | ||
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| + | :[[Emergency change]]s require expedited assessment and authority; they may require a special change authority. | ||
[[Category: Information Technology]][[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]] | [[Category: Information Technology]][[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]] | ||
Latest revision as of 19:22, 29 December 2020
Change is in the context of quality management, change means to move from one state of operation to another state of operation.
Definitions
According to Managing Quality by Foster (6th edition),
- Change. In the context of quality management, change means to move from one state of operation to another state of operation.
According to the BABOK Guide (3rd edition),
- Change. The act of transformation in response to a need.
According to the ITIL Foundation 4e by Axelos,
- Change. The addition, modification, or removal of anything that could have a direct or indirect effect on services.
Types
Standard
- Main wikipage: Standard change
- Standard changes are pre-authorized and, therefore, should be implemented without additional authorization.
Normal
- Main wikipage: Normal change
- Normal changes are not pre-authorized; depending on the change control structure, their authorization may be based on change type. They may be either low-risk, when someone who can make rapid decisions, or major.
Emergency
- Main wikipage: Emergency change
- Emergency changes require expedited assessment and authority; they may require a special change authority.
