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| | According to the [[ITIL Foundation 4e by Axelos]], | | According to the [[ITIL Foundation 4e by Axelos]], |
| | :[[Problem]]. A cause, or potential cause, of one or more incidents. | | :[[Problem]]. A cause, or potential cause, of one or more incidents. |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Procedure]]. A documented way to carry out an activity or a process.
| + | ==Management practice== |
| − | According to the [[ITIL Foundation 4e by Axelos]],
| + | :''Main wikipage: [[Problem management practice]]'' |
| − | :[[Process]]. A set of interrelated or interacting activities that transform inputs into outputs. A process takes one or more defined inputs and turns them into defined outputs. Processes define the sequence of actions and their dependencies. | |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Product]]. A configuration of an organization's resources designed to offer value for a consumer. | |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Project]]. A temporary structure that is created for the purpose of delivering one or more outputs (or products) according to an agreed business case.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Release]]. A version of a service or other configuration item, or a collection of configuration items, that is made available for use.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Reliability]]. The ability of a product, service, or other configuration item to perform its intended function for a specified period of time or number of cycles.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Resource]]. A person, or other entity, that is required for the execution of an activity or the achievement of an objective. Resources used by an organization may be owned by the organization or used according to an agreement with the resource owner.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Risk]]. A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Can also be defined as uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Risk assessment]]. An activity to identify, analyse, and evaluate risks.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Service]]. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Service level agreement]] ([[SLA]]). A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Service provider]]. A role performed by an organization in a service relationship to provide services to consumers.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Sourcing]]. The activity of planning and obtaining resources from a particular source type, which could be internal or external, centralized or distributed, and open or proprietary.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Sponsor]]. A person who authorizes budget for service consumption. Can also be used to describe an organization or individual that provides financial or other support for an initiative.
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Stakeholder]]. A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity.
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| | ==Related concepts== | | ==Related concepts== |
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| | *[[Idea Generation Quarter]]. | | *[[Idea Generation Quarter]]. |
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| − | [[Category:Management]][[Category: Septem Artes Administrativi]][[Category: Articles]] | + | [[Category:Management]][[Category: Septem Artes Administrativi]][[Category: Articles]][[Category: Information Technology]] |
