Difference between revisions of "ITIL 4 Foundation"
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| − | The [[ITIL 4 Foundation]] is the [[credential]] that [[AXELOS Limited]] designs, markets, delivers, and owns as the lowest level of its certification in the [[information technology service management]]. | + | The [[ITIL 4 Foundation]] (hereinafter, the ''Credential'') is the [[credential]] that [[AXELOS Limited]] designs, markets, delivers, and owns as the lowest level of its certification in the [[information technology service management]]. |
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:''Main wikipage: [[ITIL Foundation 4e by Axelos]]'' | :''Main wikipage: [[ITIL Foundation 4e by Axelos]]'' | ||
| − | + | :The [[ITIL Foundation 4e by Axelos]] publication provides the knowledge scope for the ''Credential''. Its key concepts include [[service management]], [[four dimensions of service management]], [[service value system]], [[ITIL guiding principles]], [[ITIL service value chain]], and [[ITIL practices]]. | |
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| − | == | + | ===Exam mechanics=== |
| − | + | :;Timeframe | |
| − | :' | + | ::60 minutes; those candidates who take the exam in a language that is not in their native or working language may be awarded 25% extra time, i.e. 75 minutes in total. |
| + | :;Questions | ||
| + | ::40 multiple-choice questions, each question is worth one mark. The possible types are: (a) standard, (b) missing word, (c) list of combinations of two correct items, and, rarely, (d) negative (like "what is NOT that"). The questions include: | ||
| + | ::*9 questions at the "Recognize" level of [[Bloom's taxonomy]] (22.5%) | ||
| + | ::*31 questions at the "Understand" level of [[Bloom's taxonomy]] (77.5%) | ||
| + | :;Passing scope: 65% and higher (26 marks and above) | ||
| − | === | + | ==Tips== |
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| − | == | + | ===Preparation=== |
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● Take practice exams | ● Take practice exams | ||
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o You should aim to score a 75% or higher on your practice exams | o You should aim to score a 75% or higher on your practice exams | ||
▪ The real certification only requires a 65% or higher to pass | ▪ The real certification only requires a 65% or higher to pass | ||
▪ Aim higher to ensure a pass on exam day! | ▪ Aim higher to ensure a pass on exam day! | ||
o If you need additional practice exams, check Udemy, or other reputable sources. | o If you need additional practice exams, check Udemy, or other reputable sources. | ||
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| + | ===Exam scheduling=== | ||
● Order your exam voucher | ● Order your exam voucher | ||
o When you feel confident, order your exam voucher. | o When you feel confident, order your exam voucher. | ||
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● Schedule your exam | ● Schedule your exam | ||
o Once you have your voucher, use the directions included with your voucher to create your free PeopleCert and schedule your exam | o Once you have your voucher, use the directions included with your voucher to create your free PeopleCert and schedule your exam | ||
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| + | ===Exam taking=== | ||
● Take the exam | ● Take the exam | ||
o On exam day, your desk must be clean of all materials | o On exam day, your desk must be clean of all materials | ||
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▪ Add "ITIL 4 Foundation certified" to your resume or CV | ▪ Add "ITIL 4 Foundation certified" to your resume or CV | ||
| − | + | ===Post-exam=== | |
● ITIL 4 Foundation is just the first certification in the ITIL path to becoming an ITIL Master | ● ITIL 4 Foundation is just the first certification in the ITIL path to becoming an ITIL Master | ||
● When you are ready to move up the certification path, choose either the Managing Professional or Strategic Leader path to begin. | ● When you are ready to move up the certification path, choose either the Managing Professional or Strategic Leader path to begin. | ||
● Come back and join us in our courses dedicated to passing each of the ITIL Specialist, ITIL Strategist, or ITIL Leade certification exams! | ● Come back and join us in our courses dedicated to passing each of the ITIL Specialist, ITIL Strategist, or ITIL Leade certification exams! | ||
Latest revision as of 19:21, 27 December 2020
The ITIL 4 Foundation (hereinafter, the Credential) is the credential that AXELOS Limited designs, markets, delivers, and owns as the lowest level of its certification in the information technology service management.
Contents
Certification exam
Knowledge scope
- Main wikipage: ITIL Foundation 4e by Axelos
- The ITIL Foundation 4e by Axelos publication provides the knowledge scope for the Credential. Its key concepts include service management, four dimensions of service management, service value system, ITIL guiding principles, ITIL service value chain, and ITIL practices.
Exam mechanics
- Timeframe
- 60 minutes; those candidates who take the exam in a language that is not in their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
- Questions
- 40 multiple-choice questions, each question is worth one mark. The possible types are: (a) standard, (b) missing word, (c) list of combinations of two correct items, and, rarely, (d) negative (like "what is NOT that"). The questions include:
- 9 questions at the "Recognize" level of Bloom's taxonomy (22.5%)
- 31 questions at the "Understand" level of Bloom's taxonomy (77.5%)
- Passing scope
- 65% and higher (26 marks and above)
Tips
Preparation
● Take practice exams o You should aim to score a 75% or higher on your practice exams ▪ The real certification only requires a 65% or higher to pass ▪ Aim higher to ensure a pass on exam day! o If you need additional practice exams, check Udemy, or other reputable sources.
Exam scheduling
● Order your exam voucher o When you feel confident, order your exam voucher. o These vouchers will let you take the exam from any location worldwide o You will take the exam at PeopleCert.org using the "Web Proctoring Service" ▪ You will need a webcam and microphone to take the exam ● Schedule your exam o Once you have your voucher, use the directions included with your voucher to create your free PeopleCert and schedule your exam
Exam taking
● Take the exam o On exam day, your desk must be clean of all materials o You may have a single piece of clean white paper to use on the exam and a pen/pencil to take notes during the exam o You will need a Photo ID to prove to the proctor who you are before starting the exam ▪ Add "ITIL 4 Foundation certified" to your resume or CV
Post-exam
● ITIL 4 Foundation is just the first certification in the ITIL path to becoming an ITIL Master ● When you are ready to move up the certification path, choose either the Managing Professional or Strategic Leader path to begin. ● Come back and join us in our courses dedicated to passing each of the ITIL Specialist, ITIL Strategist, or ITIL Leade certification exams!
