Difference between revisions of "Service request"
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:[[Service request]]. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery. | :[[Service request]]. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery. | ||
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| − | + | :''Main wikipage: [[Service request management practice]]'' | |
[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Latest revision as of 02:52, 29 December 2020
A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
Practice
- Main wikipage: Service request management practice
