Talk:CNMCyber Office Hours

The CNMCyber persona:

1. Noted CNMC introductory job commercial
2. Registered with CNMC
3. Got trained to organize meetings, capture video records, and transform those records into documents
4. Organized a learning session and conference.
5. Organized an Office Hours meeting, captured video records, and developed wiki-based requirements
6. Started getting trained to develop websites
7. Discussed with the customer on the requirements of the project
8. Analyzed the SOPs of a given project with the client
9. Presented on the progress of the project to the client

Erastus: CNMCyber Office Hours, in my opinion, are meetings where cordinators meet with the customer to discuss project deliverables, goals, and objectives. They should define a clear project road map from start to finish, including the requirements, expected results, and how long it should take to deliver expected results.

Rita: In addition, the contractor should be in position to discuss the challenges and come up with solutions to navigate them.

Draft to discuss-- as frequently as necessary, depending on the specific needs and requests for coordinators to submit their challenges and progress of what projects they have taken on. In addition to this questions about CNMCyber are also welcome in this session. Anyone is welcome to this event.

Event host-- Is it correct to state that the CNMCyber Office Hours host is the interviewer for events that the interviewee and the interviewer are both present while in events the interviewer is not present (specifically, those events the interviewee records on their own), the interviewee assumes the role of the host for those events?

Questions

To the customer

1. What are your thoughts on utilizing a standardized agenda template for organizing the initial two or three office hour events? For instance, considering that all projects share common prerequisites, would it be beneficial to leverage these shared requirements to structure the agenda for the initial office hours of any project?

For instance the agenda of the first office hour may include;

i). Determine what the goal of the project is.

ii). Define the deliverables of the project

iii). Understand the customer's expectations.

iv). Determine documentation of the meeting outcome. i.e., Action items and requirement documentation.

iv). Determine the duration of the entire project.

v). The project plan (breaking down the task into smaller tasks, i.e. phases)

vi). Determine communication channels, i.e., email, Viber, Social etc.

vii). Determine the expectations before the next office hour meeting.

To test it's practicality, kindly assist with your responses for each of the above agendas in regards to the CNMCyber Office Hours event development project.

2. Should the customer receive a draft agenda for review beforehand? The agenda should be specific to the project. If so, how long before the meeting should the agenda be shared with the customer?

3. What is your take on implementing a phased approach to project management, strategically scheduling office hours to focus on specific phases of the project, with each office hour dedicated to addressing the corresponding phase?

The primary goal of this approach is to enable effective follow-up and progress tracking by ensuring that the objectives and milestones set for each phase are met before proceeding to the next office hour/the next phase of the project. This ensures a systematic and structured project progression, facilitating comprehensive tracking and evaluation of project advancements.

4. Do we need a moderator for office hours?

In situations such as;

i). Where the contractor, a.k.a. Mary (18-year-old girl from Eldoret), does not have any meeting moderation skills

ii). To ensure the agendas are addressed and that time is managed well by both parties.

5. What is your take on the Office Hours space on CNM Social?

CNMCyber event requirements (office hour, 07-10-2023)

CNMCyber event requirements (office hour, 07-10-2023) is the office hour event on July, 10th about office hour requirements.

Preview video

https://www.youtube.com/watch?v=VgYursiLRoI (21:45)

Introduction

Hello guys, I'm Gary and decided to make like office hour with no attendees, it’s only me to record and to use further. So we'll be talking about CNMCyber events and they are part of, like target deliverables. First of all, I would like to take a look at generally all the deliverables. So it will be like CNMCyber event wiki page which we will go over. We also need to have a very workable recording standing operating procedure. They may exist may not. The team just recently started or is starting using virtual machines, so maybe it will kind of be a separate deliverable. Also we need really workable event scheduling tool. They may be combined with the scheduling tool of social we may use kind of the same. For now they're different deliverables but they might be kind of the same thing. We also plan to have some activity coordinating contract with someone. Someone who will oversee or supervise all events and work on the events and work on standing operating procedures or their updates. I decided also that script development is a separate thing because for every event which we have, I'm sure that we will have to have like Scripts. At least with the major points maybe not like complete scripts of everything that was said but made points it must be. And technically it could be a separate contract. So and we will have like someone will do scripts and post them for instance on their talk pages and we'll go from there.

Out-reach event

So for now, let's take a look back to CNMCyber events. First of all, all the events and this is different, like all CNMCyber events are outreach events by default. So only maybe common hour, we will move for like team event. CNMCyber team events. Maybe we will call it this way. So all CNMCyber events they are outreach. They must be public, they must be published on Meetup, and Facebook. For now, we're not using Facebook page but we probably, we need to. I hope it exists. WorldOpp, it looks like it's still there. But we don't update it -- 100 likes. We didn't update it for years. For a long, long time. The pictures are taken from like an old website. I see someone did career price conference. I don't know who did this page. I don't recall. In the first place, but anyway we probably need to kind of, to plug it too and it must be a part of our standing operating procedure. So, on this page basically initially it was like closed events or outreach events. Like for now I intend to make all CNMCyber events as outreach events. So we have 'this week', we have 'office hours', we have 'technology board', 'guided tours' it's not real right now and we may move it to Career prize. Guided tours, initially from the very beginning, guided tours was supposed to be paid. So kind of the idea that the first tour will be like free to test it and then we will go to paid versions. Welcome session, Sonya and Rita worked on it. They did some like dry around but it was a little bit out of touch in my view because the pitch was not available. I'm not sure abut the round table and stand up and seminars. I would say this week is technically a stand up. I would say, it's like it's a weekly stand up. I will combine two pages, 'this week' and 'stand up'. So we don't have like a 'stand up'. Round Table, it's interesting like 'Round Table' we're missing like one part of the events which we need to have. This will be like 'User Group' events and then this like 'Round Table' will come in. All operations must be unified and I would say here create event on Meetup Group.

Scheduling and reminders

Again we need to kind of play and practice with the social. So this is kind of more concentrated on Meetup Group which is correct, but also it doesn't include -- I see also like information about the event should be added. We don't use zoom, we don't use Google meet, we then use Xbox game. Kind of, this information is really outdated. Also as we discussed with-- a few times recently, like 15 minutes before the meeting, in the chat or somewhere it should be posted like message 'thank you for your RSVPs, we are starting in 15 minutes, the agenda is, the meeting will be recorded and published if you miss this you can still review like a video link'. Because people are forgetting that they RSVP'd or they wanted to go, and then just to remind them. It's like a friendly reminder and what is also important, on the same chat and the same kind of scheduling tool, it must be always scheduled. It must be kind of the link to the video must be posted so someone who missed this, they can go and review on YouTube. Right now we use YouTube, hopefully we will use CNMTube at some point of time, maybe not now. Live event operations is different, but usually it should be meet and greet, yes. Then it should be a disclaimer that the session is recorded and recording will be posted somewhere.

Facilitating the event

Facilitating event means different things it depends on the event, but yes it must be like a very clear moderator. Also I want to get back with every event which is missed here, it must be a very clear organizing platform. It can be, right now we use Meetup. But let's say, in the last Thursday we had like technology board and it became clear that it didn't have any scheduling tool because neither me nor Natalia did know what the link of the event is and no one RSVP'd. It was not clear whether it will start, again where it will be conducted and how it will be conducted. So like to choose, let's say if the scheduling platform is not chosen, it must be chosen before the event starts. And for series, it must be predefined. I'm not sure about why, let's say for technology board meetings we didn't use like Meetup at all. I tried to find it's not ever, we didn't have any past event. We never had any technology board. We had it, yeah so we had it in June but it is not kind of the last time or Rita, again it's no video link and no reminder and someone again kind of someone tried to attend but we didn't help this person to go through. So and this was on June 29th right. and the last was June 29 but what about sixth. So we didn't have it on sixth, right. Yeah it doesn't look like we had it. Anyway, if I go to technology board it must be also like defined. So again, what the difference between like CNMCyber event page and all like other specifics. So every event, every let's say technology board or any other CNMCyber event must follow the standing operating procedure from the event. But it has differences, so let's say facilitating is different. Facilitating in let's say this week's series, facilitation is just meet and greet disclaim that it will be recorded and recording will be published give kind of a mic to a speaker, conclude and the rest is pretty much-- so only like this part to like allow asking questions. The rest should follow the same like events which every CNMCyber event should go.

Streaming and location

I'm building like, Sonya created kind of how to record meetings. I don't know whether it's kind of good or bad. We also need to decide about streaming. This is kind of the topic which also like concerns me a lot. So the locations, I prefer let's say like this week meetings or technology board, I prefer them to have in on-site locations. Especially in Washington DC Metro area where I am located. So some people can go and join, like kind of normal people. Someone who is interested in. We need volunteers, we need people and why not to try. We had some location-based events for a while, why not to continue. So and I mentioned many times I mentioned it to Sonya when she was available, Kevin at least like twice. I want to move to physical locations to make it hybrid. Those who want to attend in person should be able to get an attendant person and we never went through. No one asked me about how to do it, how to start. We never tried. I would say I like to keep it to 45 minutes. For like a strange reason, some of our meetings are more than one hour which is not correct and again this is kind of the problem of facilitator who didn't stop me well. This information is outdated so this page by itself is not owned by anyone. Again initially this page was kind of for both open to the public events and close to the public events but for now CNMCyber event by itself should be public, Facebook must be kind of notifications and so on and so forth. It must be better developed including the text before the event, during the event, and so on.

Contracts

We have kind of like a blueprint for agreement. Interesting. I will move it mostly, instead of agreement we have agreement for Careerprise coordinator. We will just use here the kind of the subject matters, so we'll take kind of a subject matter out of here and because the subject matter will be kind of exhibit A for the agreement, appendix sorry. So we will move, so let's say instead of this appendix A will be the subject matters and in this way we don't need to reprint the contract all the time. But the contract will be kind of the same but the subject matters, rates, methods of payment, and communication will be different. Appendix A should be like subject matters. Yes it is we how we will kind of move it. Anyway, the point is that we need to have well-defined CNMCyber event, kind of standing operating procedure, those things which are clear. For now let's say we have a good experience with using Meetup let's say. We don't use it fully because we don't use like comment sections well but at least like as a scheduling tool it's okay. But we need to create a good standing operating procedure and work it out. Anyway that's it guys, and talk to you later.

Thanks so much and see you around what you think and and we will go from there we'll improve. Bye-bye.

CNMCyber Office Hours requirements (part 1; office hour, 07-15-2023)

CNMCyber Office Hours requirements (part 1; office hour, 07-15-2023) is the office hour event held on July, 15th about Office Hours events.

Preview video

https://www.youtube.com/watch?v=zcc4f_4qg5A (25:44)

Introduction

Hello everyone. I'm Gary from CNMCyber and I would like to talk about office hours. So, what it is, why it emerged, and how we got to this world, right? So if we go to the current Channel which is CNMCyber Channel. You can find there is a boot-camp devs Springs right. So it was several events where in which we tried to build website developer boot-camp and initially I wanted people to come and to ask questions and I planned that we will build the boot-camp based on the questions.

Why Office hours emerged

The problem was that the questions was not meaningful enough and we didn't get any results, got nothing out of it. That is why I put like sprint one right. So, it was basically just trying, attempts, trials so then we stop this development and we introduced office hours. I expected and it happened that people will ask and if I have these questions and we will discuss these questions specifically. So instead of like one general or ask me anything sessions we moved towards more specified questions. So for instance, if we see like in the last office hour which I initiated. No one asked me but I decided that I need to speak about it. So I put only on CNMCyber event requirements and I recorded this video talking specifically for CNMCyber events and others. We can see some other which I called office hour. So here with Kevin we talked about social, CNM social User Group requirements. I talked about from hours to contracts on CNM cyber development, Gracie asked about website information architecture Sprints. So we discussed that and Erastus and Kevin asked about information architecture generally. So it was a separate, tech board requirements. We had several parts, initially it was at by Kevin then Rita asked so we recorded these sessions.

Goal of office hours

So with this regard, office hours became more concentrated. You can see like some specific kind of topics but it didn't serve the goal/the purpose in full. Why I sayed that; because office hours from the very beginning was designed to help, to be an instrument for collecting requirements and I expected that those requirements will be transferred on the wiki/emerge on the wiki. So, for instance if we take a look at the events for instance, Let's take technology board. I see Kevin did a lot, Sonya did before. So let's take a look at what Kevin did, but anyway it was like June 20th so whatever we did like in the first technology board meeting maybe Kevin moved something to the requirements right but not too much now it's only one sentence, 'the board is responsible for overseeing the current stage of Technology initiative'. I don't know whether it was taken from the office hour or not but this is not a lot and they're meeting which we had with Rita, it generated to no requirements at all. So the goal for office hours is for developers or event organizers or coordinators or learners to collect requirements but those requirements should emerge or be developed or appear on the wiki and since they don't emerge, so something is not working. So that is why we are right now moving from hours to contracts deliverables, that is why I created these deliverables.

Scope definition through office hours

So, my proposal was; okay you are done with the hours. We no longer can pay you just because you attend to read or record or speak but now we would like to pay you for instance the description of what CNMCyber event should be right on this very wiki page. But at the same time and I am asking people, okay give me a price right. Give me kind of how much money do you want to have, I want to have a general description so this is a job deliverable EE01, and I'm asking how much money do you need. Well today we had a discussion with Kevin and Kevin said I want to work on EB01 and I said let's talk about the price and I say okay price doesn't matter. I agree on any price if you tell me two million dollars, I will agree. I don't have this money but I know that you will not finish this job because the scope is not defined. Whatever you do, I will ask you for more and you will be working till I retire and I say okay, no more commitments. We had a similar discussion with Erastus before, and Erastus talked, I want to do this. I said okay give me a prize and said like what the scope is? I said oh here's the question, what the scope is. Because technically this description doesn't have any scope and to have the scope you actually need office hours. So like when you have requirements then requirements by themselves, they constitute the scope because if we have technically description like statement of work for instance what should be on the Wiki page then the statement of work can suggest the scope. So again with office hours for now I'm open for in-person events on Wednesdays and Thursdays like for two days but again I just decided to dedicate those days for now at the very beginning. If they are very successful, we can increase them. We can make more of them but for now let's start with two days.

Why not customer hours

But I want this office hours right, what is missing here -- nothing on this page. So it's a series of CNMCyber events customer organizes twice a week to support career price contractors. So like first of all it should be CNMCyber events -- correct. I don't want to be the only person who organize and I don't want to organize it at all. Like the the learner or whomever contractor should organize them. Definitely twice a week is not a requirement, it could be twice a day, it could be twice an hour. It depends on the needs, on the requests and the reason why I want not to call it CNMCyber customer hours but Office hours is because I feel like this should be the major instrument to collect requirements and technically the organizer like event organizer whomever it is; Kevin, Erastus any basically event organizer he or she can request not only me but for instance Natalia or maybe Kevin or maybe someone else. The goal is that, this official event which must be recorded, which must be scheduled first. Most likely we will use CNM social but we need to work better on this tool. It's not available as of now but we can use something like CNMCyber meetup group for now because CNMCyber meetup group is available and the organizer should contact someone from whom this person will get requirements and this is what we will call office hours and the event should be recorded and script must be created. Not all the scripts for instance it doesn't matter -- oh I'm Gary, I'm from CNMCyber blah blah blah blah blah blah -- but the hard meat stuff. Kind of the red meat stuff, like hot topics. It must be scripted and moved to the requirements. That is pretty much it on what I want to talk about office hours.

Difference between office hours and common hours

Again how I envision; so people will be moving, so we had this discussion again today with Kevin, and again our talk with Kevin it prompted me to record this video. So let's imagine, like what we are working on right now. Like we are working on the topic that for instance; a lady whose name will be let's say Mary, who lives in Eldoret Kenyan, 18 year old -- recent graduate from High School. 18 year old why not like 16. I am just not aware of the legal requirements, whether any legal requirements exist. Why not older, usually people like have better -- I would say drive -- It can be older it doesn't matter. But I would say the younger people, they tend to have better aspirations and I have it from my experience. Let's say like ladies before they have kids, before they get married, they are more open for -- I would say professional activity versus when the kids are already grown up it's more like economic necessity. So and we are not proposing people jobs right, so this is why I as a target audience right now I would like to concentrate on let's say recent high school graduates. Recent high school graduate, let's put in this way, who is interested in a professional work maybe professional activities, she needs to, like this Mary from Eldoret, Kenya like what we want, what we kind of plan, what we envision, what we target, what we assume that she will see or notice. Let's put first -- noted the commercial. Like CNMCyber commercial that ladies who lived there, they can try CNMCyber introductory jobs. So, there is an opportunity for people to get like introductory jobs and to try themselves like temporary. Let's say like 100 hours and she needs to get registered with CNMCyber, right? Then what else -- get prepared, get trained to organize events, meetings we call it not events, meetings. So now let's take a look what I feel -- what meetings we have, right. So, we have common hours which is not real meetings. It's not organized meetings, it's more like open mic. The only thing some learner maybe, no customer, no recording, no official recording, someone comes there and like another person like from the same team can answer questions informally. So this is not really like an event which must be like really organized right? Technology board, no it's not for learners, it's not for Mary. Mary will not be able to kind of to do it, she doesn't know what the servers or her availability or whatever. It's too tough right. This week, I don't feel like it's a good event for a learner too, it might be possibly but I would probably prefer this week and Technology board just to have a contractor and the contractor will have kind of we will know that let's say for one month or for six months we have a contract and someone organizes this so I don't plan kind of that everyone from the street will go and do it. Welcome session can be at least like a portion of it like but again it's not like the first event right? So from those events which are available; office hours, looks like the primary event for pretty much everyone, like for Mary. Especially where since we're talking about Mary. For Mary like because she can have this like one-on-one meeting with me or maybe I don't know maybe some like religious problems with meeting a man she probably can meet with a woman. Again I don't know. I don't know anything about that requirement, it doesn't matter for now but their meeting must be recorded and script should be made up and their Wiki page description must be updated. It sounds like a reasonable job as for the first person like Mary. So here, not start organizing meetings, start organizing office hours. So she can request like, 'may I have like your office hour?' She may request me, she may request Natalia, she may request Kevin or whomever will be like in charge of the program or it will be like a list of of potentials for someone to talk to, but it must be a topic, like what the topic will be and again it must be scripted and he topic should move like every office hour she'll contribute to the wiki requirements if no Wiki requirements exist or kind of created office hour is absolute, it's not an office hour just talk, it's a common hour. Just talk nothing comes out of that, so and furthermore after she organized maybe like two three four events she can start learning or trained or start getting trained to develop websites which we already kind of touched. So initially we thought maybe website developer will be the first job but for now I feel like event organizer, this is the first job because of our experience. We tried to develop websites but without organizing meetings it didn't work. So I put it here for now as a kind of as their editor like extended like let's call it user epic and I will put in discussion just to have it right so this is pretty much it. So let's say office hours should be the primary kind of event to collect requirements and pretty much everyone in the program must have this agreement to organize office hour. Is a must be the first contract for everyone, the first thing which everyone in the program must do. That is pretty much it about officer how. I envisioned them and what I want from them and probably it will be kind of a good boost for someone to to work on it. Thank you so much and see you around. bye-bye

CNMCyber Office Hours requirements (part 2; office hour, 07-20-2023)

CNMCyber Office Hours requirements (part 2; office hour, 07-20-2023) is the second part of office hour event requirements held on July, 20th.

Introduction

Hello guys and my name is Gary from CNMCyber and we do office hour and Kevin requested office hour. We will go over what we have on the page, Kevin moved some something. Also the results of our previous event, he moved to the wiki. So we will check this also he posted some questions and we will discuss where should we go next. It will be, again like first questions which are already stated and then we will go over like an open mic environment, so everyone can join. I see Gracie, Erastus and Kevin are here and this session is recorded and will be published as of now at the CNMCyber Channel on YouTube. We don't have anything else yet, kind of established and well working. Kind of in the working relationship. So, we will do this. So, first of all, I tried to do something on my own, on this like office hour and I will start with; generally like I wrote here this is kind of the different description, the major description. So, they are events that incumbents of CNMCyber jobs here in after, the interviewers organize to collect requirements and get our data from other members. I'm not sure about incumbents of CNMCyber job by the way. I feel like it can be anyone who is working, but is it like CNMCyber so yes it comes of CNMCyber jobs probably. Let's keep this so but the the main idea is, it's not like an event which is scheduled and have a strict agenda and it goes… and goes.

The host

Everything is planned, it's nothing like welcome session or let's say this week events. I posted a couple of links of CNMCyber event organizer. It's Kevin who edit right here. Someone added this event organizer, I'm not sure about this because it's not about event organizer the same for website developer or coordinator or anyone else. It's basically for anyone who holds this kind of CNMCyber job. So it's not like event organizer, is not like really the piece and also what I feel we didn't have this discussion but this is; it was my struggle when I wrote yesterday and today about the scheduling, the question is who will be the host. So the host will be the one who asks the questions or the one who answers the questions? So for instance let's consider this office hour Kevin requested me. I will probably, I can do this without Kevin right, so like a previous office hour I recorded based on the Kevin's request but it's on my own. So maybe it makes sense that it will be the one who answers the questions, will be the host of the event. And that is why I decided to call the one who asked the questions interviewer and the one who answers, interviewee and I found a couple of links they're not perfect but at least to get some glimpse because Kevin mentioned about agenda, again agenda is related to the questions and the questions usually, kind of it depends. So I gave some couple of links how to interview the customer because I found this is the closest to what we want. Again, the main like in the office hour events, I'm taking this like since I'm coming from the Academia. In Academia I'm a faculty member, so my department always kind of asked me to establish office hours so when I'm in my office the door is open. Any student knocking, ‘may I come in?’ ‘welcome come in’. I was recommended never close the door, especially with a female student. It was kind of my college policy, so like if a female student, always the door open. But generally it was a basic recommendation to keep the door open so the same, I'm recreating here but it is not only like let's say, for instance Rita can interview Kevin about office hours right or about this week and she did we just didn't record it. So yes, this is the primary event which purpose is to take, capture the records and to move them. So I feel like the one who answers the questions, this person needs to be the host unless you have other better ideas.

How to conduct office hours

So Rita joined us too, good welcome Rita and okay, let's see. Is it clear right now, like office hours. So it's not like not a strict event, no, it cannot be like scripted in advance. So again this is the chance for someone to gather information from another person. Again if we speak about the events, it can be people collect together to do something, like to play soccer, like football or whatever, baseball or make a decision. So it's like our tech board, this is technically kind of activity based like gathering event, other events are like for exchange of information but it can be exchanged like two ways or it can be primarily transfer. Let's say knowledge from one person to another person, this is a classical like a seminar. You have a speaker kind of delivers some lecture or something and students ask questions right. But it's not necessarily, let's say my boot-camp which I try to organize for the first time. It basically was not too successful because you expected me to talk, you expected me to be a speaker but I wanted to base my speech on your questions and since it was no real questions, I didn't have topics to speak so office hour is basically the kind of the event to gather information and that is why it's so important to record. So in my view, like the talk must be recorded, then it must be scripted and then everything must go to the requirements like wiki based requirements, does this make sense or no? Is my connection good? Because I hear Kevin, so I will finish this like in my view.

Scheduling

With the scheduling we can require people to indicate their availability. So first, for instance I mentioned several times right now Wednesday and Thursdays I'm available from 10 AM my time to 2 PM. Basically till 3 P.M but we cannot schedule anything at 3p.m because I need to finish by 3p.m, so like 2PM and if you need something like more urgent, send me questions and I will record as soon as I have a chance on my own time. It will not be like pre-scheduled event. So I will say we can require people to indicate their availability or office hours when people are available and in my view an interviewer, the one who asks questions can just send questions and say can you answer these questions without me or whether you have the chance to meet me. Kind of let's organize it and I will say event organizer most likely it will be the person who is interviewing the one who answeres the questions, it's my perception.

Participants

What else participants, yeah so we will post them, the only thing, I don't want anyone kind of to intervene in the discussion or answering the questions so I most likely this office hour events in my view must be streaming so like two people participate or one person participate. It can be like a soul stream right, so like one person records it, participates or two and the others can ask questions using the stream, this is in my view. The primary being because we don't want someone to intervene and kind of and to ask guys; what is about because if we post it on the Meetup Group then someone will come and say, ‘I just decided to stop by to see what is going on right or what is happening in this group.’ As the last time, someone said, ‘oh I participated many years ago and decided to see how it looked like’. We need to define on the Meetup group event posting, we need to say that it is your opportunity to participate in streaming not participate in as a member. If you want to participate as a member, welcome session is for you, right.

S.O.P

Standing operating procedures, contact, it should be like much more. But here's the thing, some standing operating procedures should come from the general events right? Like because it's still an event so it must be posted, published, and recorded. So like recording , it's a requirement for the event as long as we said here so this is CNMCyber event, it must follow all the requirements to the events too. So instead of recording the event, we need to say just follow everything what is true for CNMCyber events right. So then recording will be kind of obsolete and scheduling event on CNN social the same thing because it must be there. I will leave it for now, but the main goal is again like CNMCyber events is kind of a bigger standing operating procedure and here it's just like some adjustments.

Scope

Scope, the scope of the project plays a critical role in the standing -- define the specific requirements and objectives of the project. Kevin you wrote it, most likely or maybe me, it’s like an old one. You treat this as a project. I'm not sure if the interviewer is a coordinator, he or she most likely works on the project or maybe operations in this case. For instance let's imagine right now we are not talking about the project at all, we are talking about a product. Like we need to create this office hours as a product and we're not talking about the project, so like this may be true. Again you see the difference, the scope of the product is what the product should look like and at this moment we need that because we will define what is the product. So let's say and then any one of you will schedule office hour and say, let's do it, project scope of a project is technically a work to be done. We're not discussing this right now, work to be done. Like to develop the product right. So I would say normally it's difficult to say about the scope. It must be as --long as their is need right. It can be many, not necessarily like one talk. It can be many, and until like you got on the same page with regard to what it should look like. -- Project boundaries allow project customer -- again you are talking about project, you probably copied from somewhere. Someone like, again we're developing this for -- like it's another point description, like someone this is kind of the first description right, the first description most likely the one on one of the first work which someone like we discussed Mary right, will do and what Mary from Eldoret, 18 year old, what she will understand if she read this project boundaries office hours. Allow project customer, like it’s misspelled. Should be customer. Stakeholders to identify the boundaries of the project, this involves clarifying what be included in the project deliverables and what can we rewrite in like in simple English. I am not sure that it's generally is needed here but what is needed must be stated in the kind of in the language which Mary 18 year old lady from Eldoret will understand and can execute right.

It's impossible someone -- like I'm a project management professional, I'm [inaudible] certified and I can't understand this kind of what you are trying to say. Again I'm not sure that's relevant here but you're not writing for me right the language definitely should be kind of much easier and deliverable. So whatever is needed, it can be a project too. So let's say, a project coordinator will most likely will talk about project, what kind of like the tools, what we can use to to develop this if someone develops like a new event or deliverables are already defined. It can be redefined or clarified or something else. I'll probably take it out kind of this CNMCyber event, also you are using external link which is kind of tricky because what if we move it, it’s better if you write something here it's. Better to use kind of the links like that. By the way, just general because it doesn't make -- I didn't share my screen -- oh my goodness sorry. Why didn't you say?

Kevin: I typed on the chat but I guess you didn't see it.

Gary: No I didn't see. Okay so now you definitely need to watch the video because I use it all the time. Why didn't you say it before. Oh my goodness. This is kind of, this is not needed.

Persona

Okay let's see what have in the discussion. This is, I'm still working on this personas. Most likely it will be like several personas and I'm trying to redefine the market in general. So again, this is our road map or like Journey. Mary's Journey. Like noted commercial, registered with CNMCyber, most likely got to Moodle and I feel that initially she will organize a learning session just simple and maybe a conference maybe not and then here we go. So here it must be, she needs to learn right, kind of here before organizing office hour meetings she needs to learn, she needs to read this page for instance.

Okay Erastus wrote something, Erastus contacted me saying let's meet and I said let's meet and then he disappeared. Office hours in my opinion are meetings with coordinators, not only coordinators we talked before -- meet with the customer, not only with the customer you can meet with Rita if you recorded and post it and make a script. To discuss a project deliverables, goals objectives and anything else. They should define a clear project road-map from start, no sometimes it's impossible to define the clear project road map, Including requirements expect results, how long should it take to deliver expected results. So I see like Erastus you are kind of writing about the specific deliverables which you will be working on. Yeah, it can be, it makes sense in this case.

Rita also, I contacted Rita several times. Let's meet Rita no longer likes me or I don't know hides from me. In addition the contractor should be in position to discuss the challenges and come with the solution to the gate, yeah. Again what is my design, what is my plan, what is my vision. So let's say office hour is the official place where you can get any information formally because it should be recorded like scripted and so on and so forth. If you need something informally then we have common hours which will be not recorded like at least officially recorded not scripted and someone will conduct it someone like maybe you or Kevin or someone else we'll be just sitting there and provide with the information in informally. So now draft to discuss, this is I copied from the main page and this is like what Kevin most likely wrote so they schedule is frequently as a necessary dependent specific need, requests, or coordinators to submit their challenges and progress. I'm not sure that progress of what project they has taken on. It's not kind of not a real place for that, like in this week it is our primary event where specifically coordinators kind of report on the progress, no office hour is not about.. You can like share saying, oh I have this difficulty so this difficulties what is your take on that on this but this is not the place for like reporting or reports on the progress no. We can also compare like this office hour with the, I'm not sure whether you're familiar with journalism. For you so like a journalist makes like a point to the interviews and collects information but at that point when they kind of request for the interview they may expect what will come up but often it's like unexpected so that is why -- no like reports and kind of deliverables. It's not the place kind of office hours not the place to report the progress and plus again if you imagine that you are talking to kind of to the customer or project manager or someone else you can report the progress if you talk between like members of the team you can discuss the progress but it is not it's not real progress okay. Let's go.

We have questions to the customer. What are your thoughts on utilizing this standardized I forgot how to pronounce this question this word agenda template for organizing the initial two or three office hour events? As I mentioned before it's difficult create a template because we don't know the subject, again I found like and you can find more links on more kind of more details. So I decided that the customer interview is the, kind of the most the most clear, the most closest to what we are creating right now. Because let's say I always said; oh ask questions, ask questions, ask questions and people were very reluctant ask questions so that is why I decided, okay let's formalize it, let's make it kind of this asking questions to be more formal so let's see whether they offer any like this customer insights from customer interviews they have any agendas. Analyzing interview, no it's more like post event right,

Yeah, so what about this, how to conduct customer interviews. They deliver valuable insights, cool this is what we need. Whether the customer interview, the benefits and current expected on plant insides, learn the customer's language, get more valuable usable insights, validate your opinions, build long-term relationships, here we go. Controlling, learning, collecting. So here's, could could be kind of someone set the clear goal for (inaudible) customers, this is more kind of like a process to not for one interview but how to define whom to interview because for one project it could be several interviews. By the way, Rita kind of did it somehow because she talked to Kevin first about when she was taken over like this week events right, and then she oh no tech board events and then she requested me and we did one or two sessions maybe one maybe two I don't remember. But she didn't capture the results and again I mentioned several times. I said the main goal of your work is SOP and no SOP, but the process was kind of the beginning was correct. Create a good environment and conduct the interview, offered the option to follow up, analyze the results.

Yeah, so this is more like it's not agenda, it's more like a process how to conduct but I'm not sure that you will find ever the template, standardized agenda template. No, in my view, this should be like you have questions, you got your questions answered, you capture the records, a video, you kind of script it, delete unnecessary things and move to kind of to wiki based description.

Considering that all projects share common prerequisites would it be beneficial to leverage these shared requirements to structure the agenda? I don't know, give me a kind of better, like make your own template maybe we will go with. This moment I cannot see and I've never seen anything like kind of template because Let's say, I'm coming from the newspaper world, like for the interviews there are many kind of different tricks and techniques so like generally, but journalists are limited. You cannot schedule let's say 25 interviews there right? So like in journalism, I remember we were taught like the the main person, if you have only one chance to interview to, interview this person last. To get prepared for the the last most important interview and if you have a chance to interview twice then interview first to collect initial information then to talk to several people and then to talk to the main person last too so it's like will be two interviews. But let's say we were told like ask questions you know the answer but again what is true for the journalism but it's not made be true for office hours say whatever we need and now I see what you mean, it makes sense. Like if we define what must be; so let's say you are talking about the project I agree but this is the general like to ask these questions like what the project is, deliverables, you need to understand what the project is right. If you understand what the project is then you will just go and like and follow with deliverables, expectations, yeah it makes sense at least. Like at least someone who if you are developing office hour as a deliverable you need to well understand why office hours, what the role is, why they need to be developed, yeah it makes sense at least some sense. So this is kind of no more like agenda, it's more like a kind of a set of questions, necessary questions right.

Okay, yeah let's kind of to test it practically. Kindly assist with your responses to each of the above agendas; So the goal of the project, again not the project a product in this case wait a second the goal of the project is to develop office hours if you mean this. So we are working right now and our goal of this work to develop very well understood description of the office hours published on this wiki page.

Define the deliverables. This first of all and first and foremost the deliverables should be description on this page wiki page right? This description what it should be, what someone who conducts office hours should get there could be also some deliverables outside but they are not let's say recording software or something else which related to events generally. Also I feel like scripting can be a separate contract, like someone could conducts or who creates questions not necessarily should do scripting right, in my view we can have like a separate scripting contract and whatever emerges or appears in the office hours category of our Channel will be scripted and people will be paid separately. So it could be some are the deliverables but the Wiki page is kind of the main.

Understand the customer's expectations. My expectations are that I will see how we get to this point, we got to this point this way; you we you talk to me and I answered and you questioned and answered and you questioned and answered and you kind of wrote me email like we discussed with Kevin right before and answer it and everything all this work left in emails or like videos or whatever but it is not what my expectations are my expectations are that we need to capture the information, move to the products and go farther. So like again, we right now in terms of CNMCyber, there the reason why I started doing this so I just decided okay we have a a number of target deliverables like cnmcyber.com and office hours and CNMCyber event by itself and this week and jobs and organize a job and developer and I even don't touch like cloud and we have no deliverables, no kind of well-defined deliverables which again anything which we will take from projects and move to operations right. So my expectations are that office hours will serve as a tool to get these talks and to move them to their products like descriptions, determine documentation of the median outcome.

Action items; I'm not sure about action items. Action items, it's more like for projects. It could be related to the projects but again right now you are asking me what office hours should be right? Action items it's kind of it’s like your Kevin's kind of it's on your side. It's for you to decide.

So my kind of documentation is like right now documentation it should be video, script of the video for records, and like and to move main things to the wiki page based description of the product if we talk about like let's say product development in this case. Office hour development, the question is an be where the script should go maybe we can set up a separate wiki page for a project to develop office hours. It can be, I didn't think about that. I need to and I will think about that and I will report separately right now I'm not kind of it's a new question to me and it's my own question.

Determine the duration of the entire project; I don't know. I don't have any -- whatever it takes we cannot go anywhere else because if we don't have this tool office hour is a tool of communication with the customer right. If we don't have this tool, how to kind of to move somewhere else so we need to develop it what the duration is, I'm not sure. I can say instead of like answering what the duration I can say how I will define acceptance criteria in my view. Acceptance criteria will be when we have when we start developing this deliverables. This will be my like if the tool exists it will be accepted as soon as we start developing this. It will be okay if kind of if you remember Kevin four years ago or how many years ago I did forget, four years ago like it was you yeah, Miriam and me right? And I told you and Miriam and said like my goal the reason, why I'm trying to hire you because I want someone to do what I'm doing on the wiki and I don’t, I remember I even saw like the kind of the percentage, so right now I have like 400 but I got lazy, I don't have time I remember normally my kind of my number was like about 2 000 actions on the wiki and whatever you did mostly you did for -- you didn't do like if I go to let's say what Rita did, I don't think that she did anything on one of the pages which are called deliverables. This week display can be, but it was before we kind of we clarified the deliverables. Again, whatever she did even like office hour it’s on the talk page. If she did something on the office hour page it will be closer to kind of like what it should be but to update the kind of the main page she needs to talk to someone, customer or other stakeholders and office hours is the tool to do this.

Project plan; I don't know your kind of view, I'm not a project manager for this project and this at this point I'm willing to serve as like product owner if you can say that. So I am someone who can define the product but I don't know anything about the project. Smaller tasks, what do you mean? Kind of different sections of this page. Okay let's chunk in smaller parts, like this is like -- I don't know the sections of this page? We are developing this page, I need to move to kind of to tech board meeting.

Participants, okay work on organize schedule, I don't know it should be something kind of better better description of the office hour. Again, kind of talk about like you mentioned several things there, like think on the like shared requirements. like how it should be, like event what should be before the event what should be during the event you cannot really clarify what will be like during the event but it must be recorded and most likely what will be like after the event. So if you need like a milestone, develop something which will precede the event first, we can discuss it. It's what you wanted? I don't know, draft agenda another agenda questions yes draft of the questions yes. Again you're relating to the project all the time, it's not like office hour it's not about project. Not at all, they're like again this is not like -- you are trying to make this office hour as a discussion between someone who does the project with their like project owner or sponsor or but it is not necessarily about the project.

Do we need a moderator? No, I don't think so. We don't need a moderator institutions such as where the contractor like Mary may lack moderation skills. It's no moderation she can if Mary succeeds to create questions and follow-up questions that's it. I would say if we move event host as the interviewee he or she must be must must have the skills. It is not like Mary's goal to organize, Mary's kind of objective is to ask questions generally nothing else in my view.

The time and again like I'm fine with office hours with only one participant. Like let's say Mary asked questions if she can attend I'm good if she cannot attend maybe like time difference or anything else she got her video she will work on this video and go.

What is your take on the office hour space and CNN social? I have no time if you created it I have no time to kind of to discuss it we can do like a separate event because I need to switch to another activity right now. Did you create this office our space or you asking whether the space is makes sense?

Kevin: yeah I'm asking whether it makes sense to create.

Gary: Could be, whatever will be helpful to Mary let's ask Mary and imagine what she will answer. Okay, like I'm willing to kind of to continue later but for now let's stop and kind of move to another event okay? bye-bye guys thank you.