Difference between revisions of "Assertiveness"
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Revision as of 01:02, 11 November 2019
Assertiveness this is the ability to verbalize a series of “rights” that belong to every employee. Some of these “rights” include: the right to say no, the right to express feelings and ideas, and the right to ask for information.
Definitions
Acording to FAA AC 120-72
- Assertiveness. The ability to verbalize a series of “rights” that belong to every employee. Some of these “rights” include: the right to say no, the right to express feelings and ideas, and the right to ask for information.
