Difference between revisions of "External customers"
(Created page with "External customers are the ultimate consumers of the goods that an organization produces. ==Definition== According to Managing Quality by Foster (6th edition), :Ext...") |
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According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
:[[External customers]]. The ultimate consumers of the goods that an organization produces. | :[[External customers]]. The ultimate consumers of the goods that an organization produces. | ||
| − | + | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | |
| + | :[[External customers]]. People external to the company, organization, system, or agency who are affected by the use of the product or service. They receive value from the product of the organization. This is in contrast to internal customers, who are users within the organization. | ||
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Latest revision as of 16:28, 3 July 2020
External customers are the ultimate consumers of the goods that an organization produces.
Definition
According to Managing Quality by Foster (6th edition),
- External customers. The ultimate consumers of the goods that an organization produces.
According to Juran's Quality Handbook by Defeo (7th edition),
- External customers. People external to the company, organization, system, or agency who are affected by the use of the product or service. They receive value from the product of the organization. This is in contrast to internal customers, who are users within the organization.
