Difference between revisions of "Voice of the customer"
(Created page with "Voice of the customer is a term that refers to the wants, opinions, perceptions, and desires of the customer. ==Definition== According to Managing Quality by Foster (6t...") |
(→Definition) |
||
| Line 3: | Line 3: | ||
==Definition== | ==Definition== | ||
According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
| − | :[[Voice of the customer]]. A term that refers to the wants, opinions, perceptions, and desires of the customer. | + | :[[Voice of the customer]]. A term that refers to the wants, opinions, perceptions, and desires of the [[customer]]. |
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Revision as of 23:49, 17 June 2020
Voice of the customer is a term that refers to the wants, opinions, perceptions, and desires of the customer.
Definition
According to Managing Quality by Foster (6th edition),
- Voice of the customer. A term that refers to the wants, opinions, perceptions, and desires of the customer.
