Difference between revisions of "Customer needs spreadsheet"
(Created page with "Customer needs spreadsheet is a spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide cust...") |
|||
| Line 2: | Line 2: | ||
==Definition== | ==Definition== | ||
| − | According to [[ | + | According to [[Juran's Quality Handbook by Defeo (7th edition)]], |
:[[Customer needs spreadsheet]]. A spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide customer base subsequently rise in priority when features are considered. Advanced forms of this spreadsheet and others appear as the "house of quality," or [[quality function deployment]] ([[QFD]]). | :[[Customer needs spreadsheet]]. A spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide customer base subsequently rise in priority when features are considered. Advanced forms of this spreadsheet and others appear as the "house of quality," or [[quality function deployment]] ([[QFD]]). | ||
| − | [[Category: | + | [[Category: Quality Management]][[Category: Articles]] |
Latest revision as of 16:20, 3 July 2020
Customer needs spreadsheet is a spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide customer base subsequently rise in priority when features are considered. Advanced forms of this spreadsheet and others appear as the "house of quality," or quality function deployment (QFD).
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Customer needs spreadsheet. A spreadsheet tool depicting the relationship between customer communities and the statements of need. Needs strongly relating to a wide customer base subsequently rise in priority when features are considered. Advanced forms of this spreadsheet and others appear as the "house of quality," or quality function deployment (QFD).
