Difference between revisions of "Customer reaction"
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:[[Customer reaction]]. How customers will rate the product compared with others available. | :[[Customer reaction]]. How customers will rate the product compared with others available. | ||
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Latest revision as of 16:20, 3 July 2020
Customer reaction is how customers will rate the product compared with others available.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Customer reaction. How customers will rate the product compared with others available.
