Difference between revisions of "Cost of poor quality"
| Line 7: | Line 7: | ||
:[[Cost of poor quality]] ([[COPQ]]). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs. | :[[Cost of poor quality]] ([[COPQ]]). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs. | ||
| − | [[Category: | + | [[Category: Quality Management]][[Category: Articles]] |
Revision as of 16:15, 3 July 2020
Cost of poor quality (COPQ) is the costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
Definition
According to Macroeconomics by Mankiw (7th edition),
- Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
According to Juran's Quality Handbook by Defeo (7th edition),
- Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
