Difference between revisions of "Customer"
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According to [[Juran's Quality Handbook by Defeo (7th edition)]], | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | ||
:[[Customer]]. The receiver of the goods or services that are produced. | :[[Customer]]. The receiver of the goods or services that are produced. | ||
| + | According to the [[BABOK Guide|BABOK Guide (3rd edition)]], | ||
| + | :[[Customer]]. A stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet. | ||
| − | [[Category: Quality Management]][[Category: Articles]] | + | [[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]] |
Revision as of 10:03, 8 July 2020
Customer is the receiver of the goods or services that are produced.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Customer. The receiver of the goods or services that are produced.
According to the BABOK Guide (3rd edition),
- Customer. A stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet.
