Difference between revisions of "Quality function deployment"
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| − | [[Quality function deployment]] (QFD) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes. | + | [[Quality function deployment]] (also known by its acronym, [[QFD]]) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes. |
Revision as of 10:37, 4 July 2020
Quality function deployment (also known by its acronym, QFD) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.
Definition
According to Managing Quality by Foster (6th edition),
- Quality function deployment (QFD). QFD involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.
According to Juran's Quality Handbook by Defeo (7th edition),
- Quality function deployment. A valuable tool for collecting and organizing the required information needed to complete the operational quality planning process.
