Difference between revisions of "Performance"
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According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Performance]]. A measure of what is achieved or delivered by a system, person, team, practice, or service. | :[[Performance]]. A measure of what is achieved or delivered by a system, person, team, practice, or service. | ||
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| + | ==Practices== | ||
| + | *[[Capacity and performance management practice]] | ||
[[Category: Information Technology]][[Category: Management]][[Category: Quality Management]][[Category: Articles]][[Category: Quality Management]][[Category: Systems Engineering]] | [[Category: Information Technology]][[Category: Management]][[Category: Quality Management]][[Category: Articles]][[Category: Quality Management]][[Category: Systems Engineering]] | ||
Latest revision as of 02:22, 29 December 2020
Performance is the end result of an activity.
Definitions
According to Management by Robbins and Coulter (14th edition),
- Performance. The end result of an activity.
According to Managing Quality by Foster (6th edition),
- Performance. A dimension of quality that refers to the efficiency with which a product performs its intended purpose.
According to Juran's Quality Handbook by Defeo (7th edition),
- Performance. Measure of whether the product does what it is supposed to in terms of the principal operating characteristics. This dimension is based on measurable attributes and superiority.
According to the INCOSE Systems Engineering Handbook (4th edition),
- Performance. A quantitative measure characterizing a physical or functional attribute relating to the execution of a process, function, activity, or task; performance attributes include quantity (how many or how much), quality (how well), timeliness (how responsive, how frequent), and readiness (when, under which circumstances).
According to the ITIL Foundation 4e by Axelos,
- Performance. A measure of what is achieved or delivered by a system, person, team, practice, or service.
