Difference between revisions of "Incident management"
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| − | [[Incident management]] is the practice | + | [[Incident management]] (hereinafter, the ''Practice'') is the [[practice]] to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. This ''Practice'' is a part of the [[ITIL practices]]. |
Revision as of 18:18, 28 December 2020
Incident management (hereinafter, the Practice) is the practice to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Incident management. The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
