Difference between revisions of "Service level"
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According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Service level]]. One or more [[metric]]s that define expected or achieved service quality. | :[[Service level]]. One or more [[metric]]s that define expected or achieved service quality. | ||
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| + | ==Management practice== | ||
| + | :''Main wikipage: [[Service level management practice]]'' | ||
[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Latest revision as of 02:58, 29 December 2020
A service level is one or more metrics that define expected or achieved service quality.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service level. One or more metrics that define expected or achieved service quality.
Management practice
- Main wikipage: Service level management practice
