Difference between revisions of "Service management"
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| − | [[Service management]] is a set of specialized organizational capabilities for enabling value for customers in the form of services. | + | [[Service management]] is a set of specialized organizational capabilities for enabling value for customers in the form of services. The concept of [[value co-creation]] is central for management of those ''services'' that involve significant [[input]]s from the [[customer]]s and other [[stakeholder]]s. |
Revision as of 14:48, 18 December 2020
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. The concept of value co-creation is central for management of those services that involve significant inputs from the customers and other stakeholders.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service management. A set of specialized organizational capabilities for enabling value for customers in the form of services.
