Difference between revisions of "Service level management practice"
(Created page with "Service level management practice is the practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assesse...") |
|||
| Line 1: | Line 1: | ||
| − | [[Service level management practice]] is the practice | + | [[Service level management practice]] (hereinafter, the ''Practice'') is the [[practice]] to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. This ''Practice'' is a part of the [[ITIL practices]]. |
Revision as of 18:19, 28 December 2020
Service level management practice (hereinafter, the Practice) is the practice to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service level management practice. The practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
