Difference between revisions of "Help desk"
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| − | [[Service desk]] (hereinafter, the ''Desk'') is the point of communication between the service provider and all its users. The ''Desk'' is a part of the [[ITIL practices]]. | + | [[Service desk]] (hereinafter, the ''Desk'') is the point of communication between the service provider and all its users. The ''Desk'' relates to [[service management]] and is a part of the [[ITIL practices]]. |
Revision as of 20:44, 28 December 2020
Service desk (hereinafter, the Desk) is the point of communication between the service provider and all its users. The Desk relates to service management and is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service desk. The point of communication between the service provider and all its users.
