Difference between revisions of "Problem management practice"
(→Definitions) |
|||
| Line 5: | Line 5: | ||
According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Problem management practice]]. The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. | :[[Problem management practice]]. The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. | ||
| + | |||
| + | ==Purpose== | ||
[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Revision as of 15:02, 29 December 2020
Problem management practice (hereinafter, the Practice) is the practice to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. The Practice relates to problem and service management. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Problem management practice. The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
