Difference between revisions of "Formatted assertive statement"
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:State your concern - State what you see in a direct manner while owning your emotions about it. "We're low on fuel," or "I think we might have fire extension into the roof structure." | :State your concern - State what you see in a direct manner while owning your emotions about it. "We're low on fuel," or "I think we might have fire extension into the roof structure." | ||
| − | ===Step 3. | + | ===Step 3. Expression of consequences=== |
:State the problem as you see it - "I don't think we have enough fuel to fly around this storm system," or "This building has a lightweight steel truss roof. I'm worried that it might collapse." | :State the problem as you see it - "I don't think we have enough fuel to fly around this storm system," or "This building has a lightweight steel truss roof. I'm worried that it might collapse." | ||
Revision as of 14:30, 23 November 2019
A formatted assertive statement is any informative statement that is formatted in order to be assertive.
Contents
Todd Bishop's format
One expert in crew resource management (CRM), Todd Bishop, developed his five-step assertive statement process.
Step 1. Attention getter
- Opening or attention getter - Address the individual. "Hey Chief," or "Captain Smith," or "Bob," or whatever name or title will get the person's attention.
Step 2. Concern statement
- State your concern - State what you see in a direct manner while owning your emotions about it. "We're low on fuel," or "I think we might have fire extension into the roof structure."
Step 3. Expression of consequences
- State the problem as you see it - "I don't think we have enough fuel to fly around this storm system," or "This building has a lightweight steel truss roof. I'm worried that it might collapse."
Step 4. Solution statement
- State a solution - "Let's divert to another airport and refuel," or "I think we should pull some tiles and take a look with the thermal imaging camera before we commit crews inside."
Step 5. Closing request
- Obtain agreement (or buy-in) - "Does that sound good to you, Captain?"
