Difference between revisions of "Service"
| Line 6: | Line 6: | ||
According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
:[[Service]]. A mix of intangibles and tangibles that are delivered to the customer. | :[[Service]]. A mix of intangibles and tangibles that are delivered to the customer. | ||
| + | According to the [[BABOK Guide|BABOK Guide (3rd edition)]], | ||
| + | :[[Service]] ([[business analysis]]). The performance of any duties or work for a stakeholder, from the perspective of the stakeholder. | ||
| Line 13: | Line 15: | ||
*[[CNM Venture vs Lab]]. | *[[CNM Venture vs Lab]]. | ||
| − | [[Category:Marketing Management]][[Category: Quality Management]][[Category: Septem Artes Administrativi]][[Category: CNM Cyber Orientation]][[Category: Articles]] | + | [[Category:Marketing Management]][[Category: Quality Management]][[Category: Septem Artes Administrativi]][[Category: CNM Cyber Orientation]][[Category: Articles]][[Category: Business Analysis]] |
Revision as of 08:56, 7 July 2020
Service is a marketable in a form of work carried out or on behalf of others.
Definitions
According to Marketing Management by Keller and Kotler (15th edition),
- Service. Any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything.
According to Managing Quality by Foster (6th edition),
- Service. A mix of intangibles and tangibles that are delivered to the customer.
According to the BABOK Guide (3rd edition),
- Service (business analysis). The performance of any duties or work for a stakeholder, from the perspective of the stakeholder.
