Difference between revisions of "Cost of poor quality"
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==Definition== | ==Definition== | ||
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According to [[Juran's Quality Handbook by Defeo (7th edition)]], | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | ||
:[[Cost of poor quality]] ([[COPQ]]). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs. | :[[Cost of poor quality]] ([[COPQ]]). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs. | ||
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Revision as of 23:42, 7 July 2020
Cost of poor quality (COPQ) is the costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
