Difference between revisions of "Cost of poor quality"
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| − | [[Cost of poor quality]] ([[COPQ]]) is | + | [[Cost of poor quality]] (also known by its acronym, [[COPQ]], as well as [[failure cost]], [[costs of non-conformance]], or [[costs of failure of conformance]]; hereinafter, the ''Costs'') is money spent because of failures or, in other words, of failure of keeping produced [[marketable]]s defect-free. |
==Definition== | ==Definition== | ||
According to [[Juran's Quality Handbook by Defeo (7th edition)]], | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | ||
:[[Cost of poor quality]] ([[COPQ]]). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs. | :[[Cost of poor quality]] ([[COPQ]]). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs. | ||
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| + | ==Structure== | ||
| + | The ''Costs'' include tangible and intangible internal (i.e. before the marketable reaches the [[customer]]) and external (i.e. after the ''marketable'' reaches the ''customer'') expenses. | ||
[[Category: Quality Management]][[Category: Articles]] | [[Category: Quality Management]][[Category: Articles]] | ||
Revision as of 00:51, 8 July 2020
Cost of poor quality (also known by its acronym, COPQ, as well as failure cost, costs of non-conformance, or costs of failure of conformance; hereinafter, the Costs) is money spent because of failures or, in other words, of failure of keeping produced marketables defect-free.
Definition
According to Juran's Quality Handbook by Defeo (7th edition),
- Cost of poor quality (COPQ). The costs that would disappear in the organization if all failures were removed from a product, service, or process; typically measures of a percent of sales or total costs.
Structure
The Costs include tangible and intangible internal (i.e. before the marketable reaches the customer) and external (i.e. after the marketable reaches the customer) expenses.
