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| | :[[Standard]]. A document, established by consensus and approved by a recognized body, that provides for common and repeated use, mandatory requirements, guidelines, or characteristics for its subject. | | :[[Standard]]. A document, established by consensus and approved by a recognized body, that provides for common and repeated use, mandatory requirements, guidelines, or characteristics for its subject. |
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| − | [[Category: Information Technology]] | + | [[Category: Information Technology]][[Category: Accounting]][[Category:Articles]][[Category: Management]] |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Status]]. A description of the specific states an entity can have at a given time.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Supplier]]. A stakeholder responsible for providing services that are used by an organization.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[System]]. A combination of interacting elements organized and maintained to achieve one or more stated purposes.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Transaction]]. A unit of work consisting of an exchange between two or more participants or systems.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Use case]]. A technique using realistic practical scenarios to define functional requirements and to design tests.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[User]]. A person who uses services.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Utility]]. The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does' and can be used to determine whether a service is ‘fit for purpose'. To have utility, a service must either support the performance of the consumer or remove constraints from the consumer. Many services do both.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Validation]]. Confirmation that the system, product, service, or other entity meets the agreed specification.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Value]]. The perceived benefits, usefulness, and importance of something.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Vision]]. A defined aspiration of what an organization would like to become in the future.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Warranty]]. Assurance that a product or service will meet agreed requirements. Warranty can be summarized as ‘how the service performs' and can be used to determine whether a service is ‘fit for use'. Warranty often relates to service levels aligned with the needs of service consumers. This may be based on a formal agreement, or it may be a marketing message or brand image. Warranty typically addresses such areas as the availability of the service, its capacity, levels of security, and continuity. A service may be said to provide acceptable assurance, or 'warranty', if all defined and agreed conditions are met.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Waterfall method]]. A development approach that is linear and sequential with distinct objectives for each phase of development.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Workaround]]. A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available. Some workarounds reduce the likelihood of incidents.
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| − | [[Category: Information Technology]]
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| − | [[Category: Accounting]][[Category:Articles]][[Category: Management]] | |
