Difference between revisions of "Service request"
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According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Service request]]. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery. | :[[Service request]]. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery. | ||
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| + | ==Practices== | ||
| + | *[[Service request management practice]] | ||
[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Revision as of 02:51, 29 December 2020
A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service request. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
