Difference between revisions of "Emotional intelligence"
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Revision as of 02:47, 22 November 2018
Emotional intelligence (hereinafter, the Ability) is the ability to detect and to manage emotional cues and information.
Key concepts
- Emotional dissonance. Inconsistencies between the emotions people feel and the emotions they project.
- Surface acting. Hiding one's inner feelings and forgoing emotional expressions in response to display rules.
- Deep acting. Trying to modify one's true inner feelings based on display rules.
- Mindfulness. Objectively and deliberately evaluating the emotional situation in the moment.
