Assertiveness
Assertiveness this is the ability to verbalize a series of "rights" that belong to every employee. Some of these "rights" include: the right to say no, the right to express feelings and ideas, and the right to ask for information. The opposite of assertiveness is lack of assertiveness, which is considered being one of the Dirty Dozen of Human Factors.
Definitions
Acording to FAA AC 120-72
- Assertiveness. The ability to verbalize a series of “rights” that belong to every employee. Some of these “rights” include: the right to say no, the right to express feelings and ideas, and the right to ask for information.
