Total quality management

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Total quality management is a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.

Definition

According to Management by Robbins and Coulter (14th edition),

Total quality management. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.

According to the HRBoK Guide,

Total quality management (TQM). Continuous improvement. A method for improving the organization by continuously changing its practices, structures, and systems.
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