Trust
Trust is a positive expectation that another will not act opportunistically. For a leader, trust is the belief in the integrity, character, and ability to lead.
Definitions
According to Organizational Behavior by Robbins and Judge (17th edition),
- Trust. A positive expectation that another will not act opportunistically.
According to Management by Robbins and Coulter (14th edition),
According to the Marketing Communications by Fill (5th edition),
- Trust. The confidence a person has in another, an object, brand or organization that they will behave appropriately or as promised.
Key concepts
- Trust propensity. How likely an employee is to trust a leader.
- Identification-based trust. Trust based on a mutual understanding of each other's intentions and appreciation of each other's wants and desires.
