Quality function deployment

From CNM Wiki
Revision as of 10:37, 4 July 2020 by Gary (talk | contribs)
Jump to: navigation, search

Quality function deployment (also known by its acronym, QFD) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.


Definition

According to Managing Quality by Foster (6th edition),

Quality function deployment (QFD). QFD involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes.

According to Juran's Quality Handbook by Defeo (7th edition),

Quality function deployment. A valuable tool for collecting and organizing the required information needed to complete the operational quality planning process.
Retrieved from "https://pravka.bskol.com/w/index.php?title=Quality_function_deployment&oldid=51001"