Service level management practice

Service level management practice (hereinafter, the Practice) is the practice to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Service level management practice. The practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets.