ITIL service value chain

An ITIL service value chain is an operating model for service providers that covers all the key activities required to effectively manage products and services.

Definitions

According to the ITIL Foundation 4e by Axelos,

ITIL service value chain. An operating model for service providers that covers all the key activities required to effectively manage products and services.

Activities

Main wikipage: Value chain activity

Axelos classification

• Engage.
• Plan.
• Design and transition.
• Obtain or build.
• Deliver and support.
• Improve.